Step 1: The Customer Receives an Order and Requests a Return

After you log into “My Account”, please click “RMA” to enter the RMA returns procedure.


Step 2:

Please click “Request New RMA” to initiate a new RMA return item.

Step 3:

Please select the “Order” you would like to return, the product and quantity to return and the desired resolution (exchange, refund, or store credit).  Please also specify the condition of the item being returned and the reasons for return

After completing your information, please click “Submit Request”

Step 4: 

An RMA authorization e-mail will be sent to you when the RMA Rerun has been Approve – usually within 24 hours


Step 5:

Once an RMA has been authorized, you will be able to create a shipping label by clicking “Print Label.


Step 6:

Please input the return information ie. “Contact Information” and “Return Address”, and finally click “Print Label”

Step 7: 

The RMA process is now been complete. Please click “Confirm Shiping” after dispatching your parcel.